Location: Alkmaar, The Netherlands
Department: Inside Sales
Work Hours: Full-time, 40 hours per week

About Us:
At AFPRO Filters, we pride ourselves on delivering high-quality air filtration products while ensuring customer satisfaction. Our Inside Sales department plays a key role in maintaining strong relationships with our customers, offering tailored solutions, and providing exceptional service. We are currently looking for two temporary Customer Service Representatives to join our team in Alkmaar, who will specialize in handling inquiries from our German-speaking customers.

Job Description:
As a Customer Service Representative, you will be responsible for managing customer relationships and providing the best possible technical and commercial solutions. You will serve as a key point of contact for our German-speaking customers, ensuring smooth communication and efficient resolution of their inquiries and issues. You will collaborate with various internal teams to ensure timely order processing and customer satisfaction.

Key Responsibilities:

• Handle technical, commercial, and logistical inquiries from German-speaking customers.
• Manage incoming and outgoing calls and emails, ensuring clear and prompt communication with German-speaking customers.
• Collaborate with internal departments (Order Entry, Logistics, Finance) for timely and accurate deliveries.
• Create and activate customer accounts on AFPRO Online.
• Manage customer returns, complaints, and issue resolution efficiently.
• Continuously work on service improvement to enhance customer satisfaction.
• Maintain accurate records in CRM of customer interactions, orders, and service requests.

Required Skills & Qualifications:

• Experience: any experience in customer service, telephone sales, or consultative selling is a plus.
• Languages: Fluent in German (both spoken and written) and good in English.
• Technical Skills: Familiarity with CRM systems, Power BI, and AX software is a plus.
• Soft Skills:
  • Strong communication and active listening skills.
  • Service-minded with a customer-focused approach.
  • Excellent problem-solving abilities and adaptability.
  • A team player who collaborates effectively with colleagues and other departments.
  • Highly accurate and detail-oriented in handling customer information and orders.

What We Offer:

• A dynamic and supportive team environment.
• Opportunities to gain experience in a reputable international company.
• Competitive salary and benefits package for the duration of the contract.
• A positive and inclusive workplace culture.

How to Apply:
If you’re a proactive and customer-oriented individual with fluent German skills and are interested in a temporary position, we would love to hear from you! Apply now by contacting Sara Mokhtari at [email protected] or by phone at 0031 (0)646817013.

We look forward to welcoming you to our team in Alkmaar!