The ICT department is responsible for an optimally functioning ICT system of the organization. This includes a full responsibility for the maintenance of the ICT systems tailored to the organization, based on the needs of the organization and its (future) needs for automation/digitization. This also includes the implementation of an up-to-date ICT security policy.
To ensure an optimally functioning ICT system in the organization, ICT department manages networks, telephone systems, servers, client hardware and the ERP system. The department identifies and reports developments that are necessary to keep the company functioning up to date.
System Administrator ensures a optimally functioning ICT system in the organizations operating systems and software up-to-date for all locations in the world. The work consists of:
Provide ICT support to employees,
Windows system and Dynamics AX as ERP
Documenting the functioning of the (ERP) system and mitigating possible issues,
Offer possible alternatives to a reported problem,
Control business processes,
Communication with suppliers,
Correct administration of helpdesk calls mostly as second line,
Notifying external (3rd line) helpdesk parties of changes in management procedures,
Advising management on possible improvement regarding ICT,
Ensure good transferability of tasks and work in progress,
Ensure correct administration of (sub-)projects.
With sufficient aptitude and experience, some duties normally assigned to (or outsourced) to the ICT coordinator may be assigned to the System Administrator. These include:
Management (pro- and reactive) helpdesk calls mostly for the ERP system,
Technical support during the design phase, test phase and implementation phase of ICT projects,
Coordinate 2nd and 3rd line ICT projects,
Ensuring the correctness and control of the management procedures (functional management).
Follow-up of service requests
Administer of service requests
Initializing and guiding improvement projects
Keeping the existing hardware (telephony and computer systems) running